In September, the nbn® network is getting faster. Speeds will increase significantly across key plans – and new multi-gigabit tiers are being introduced for eligible customers.
What is changing:
If you’re currently on one of our high-speed plans – Full-Throttle, Turbo Boost or Super Sonic – and connected via FTTP (Fibre to the Premises) or HFC (Hybrid Fibre Coaxial), you’ll automatically receive a speed upgrade by the end of September. No action is needed, and your monthly bill will remain the same.
- Fast (500Mbps/50Mbps) – Upgrades customers on our current Full-Throttle (100Mbps/20Mbps) plan to five times the download speed.
- Superfast (750Mbps/50Mbps) – Replaces the current Turbo Boost (250Mbps/25Mbps) plan.
- Ultrafast (1000Mbps/100Mbps) – Doubles the upload speed of our existing Super Sonic (1000Mbps/50Mbps) plan.
Ready to go even faster?
If you’re on our Pronto (25Mbps/10Mbps) or Accelerated (50Mbps/20Mbps) plans and on FTTP or HFC, simply switch to one of the existing high-speed plans set to receive the upgrades via your members portal. Your new speeds will kick in automatically by the end of September.
Customers on FTTN (Fibre to the Node) or FTTC (Fibre to the Curb) may also be eligible for a free upgrade to FTTP if you move to one of our existing high-speed plans. If you are an existing customer, you can check your eligibility and request an upgrade directly through your members portal or by entering your address on our website.
Why upgrade to FTTP?
- More reliable and consistent performance
- Fewer faults and outages
- Significantly faster speeds – now and into the future
- Ready for 4K streaming, gaming, work and more – all at once.
Why speed matters more than ever
As Aussie households connect more devices – from 4K TVs, phones and tablets, gaming consoles and smart home tech – your internet connection is working harder than ever.
If you’ve ever experienced lag while gaming or streaming, or that dreaded buffering symbol, this upgrade will mean smoother performance and fewer slowdowns, even when the whole household is online.
Building a network to handle speed
In preparation for this change, we’re making big upgrades across our network. Leaptel connects to the nbn® network at all 121 Points of Interconnect (POIs) across the country. These are the backbone links where your internet traffic enters our network—and we’ve been upgrading their capacity from 3Gb to 10Gb.
- 20 POIs have already been upgraded
- Our target is to upgrade our 50 busiest POIs by 30 June
These upgrades give our network the bandwidth it needs to support these new high-speed plans, ensuring consistent reliable performance for our customers, even during peak hours.
Faster Internet, Here We Come
We’re excited to deliver these new, faster speeds in September. We’re working closely with nbn®, investing in our infrastructure, and sharing what we’ve learned to help you get the best experience possible as soon as these new plans become available.