Chat with us, powered by LiveChat

To connect up to your Leaptel internet connection, a modem router is required. This device communicates with Leaptel’s network to get you connected, and also provides the WiFi network that allows you to access the internet via wireless.

If you choose not to get your modem router through Leaptel, you need to ensure the modem router you have is compatible with our network. If you are purchasing a new modem router for your Leaptel connection, please ensure it meets the below requirements.

Note: in some premises a device is installed which may look like a modem router, but in most cases this is the Network Termination Device (NTD) for your internet connection, provided by the network carrier. A carrier NTD cannot be reconfigured and used independently without a router. A PPPoE configured device needs to be plugged into the NTD to get a working internet connection.

Minimum requirements for all services:
Leaptel uses PPPoE authentication for all of its services and you will need to be able to reconfigure the username and password on the device. Consequently, some modem routers provided by other ISPs may not work with our network as they are not able to be reconfigured or are locked to their network. See the bottom of this page for a list of known devices that will not work with our network.

Please read the appropriate tab below for your service type to find out the requirements for your modem router.

ADSL Requirements

  • ADSL modem router capable of PPPoE authentication.

LBNCo FTTP Requirements

  • Router with an ethernet WAN port capable of PPPoE authentication.

LBNCo VDSL Requirements

  • VDSL modem router capable of PPPoE authentication.

Opticomm (FTTP, FTTB & HFC) Requirements

  • Router with an ethernet WAN port capable of PPPoE authentication.

OPENetworks FTTP Requirements

  • Router with an ethernet WAN port capable of PPPoE authentication.

OPENetworks VDSL Requirements

  • VDSL modem router capable of PPPoE authentication.

NBN FTTP & Fixed Wireless Requirements

  • Router with an ethernet WAN port capable of PPPoE authentication.

NBN FTTN & FTTB Requirements

  • VDSL modem router capable of PPPoE authentication.
  • VLAN tagging (VLAN 100 required)

NBN HFC & FTTC Requirements

  • Router with an ethernet WAN port capable of PPPoE authentication.
  • VLAN tagging (VLAN 100 required)

Non-compatible modem routers

  • Huawei 659 (Specifically the TPG provided Huawei 659, but other versions of this device have difficulties).
  • Telstra branded modem routers (Locked or unable to be reconfigured for PPPoE).
  • Vodafone branded modem routers (Locked or unable to be reconfigured for PPPoE).
  • Optus branded modem routers (Locked or unable to be reconfigured for PPPoE).

A note on Netgear and TP-LINK Routers

Some VDSL modem routers need to be switched to wireless router mode to enable an ethernet WAN connection. This is a common feature on some TP-LINK and Netgear devices.