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FREE nbn® fibre upgrade

Leap into your best internet

Get nbn‘s best internet connection technology for FREE

nbn® is helping Aussies to transform their internet experience by installing fibre into peoples homes – taking connections from copper Fibre to the Node (FTTN) and Fibre to the Curb (FTTC) connections to the ultra-fast and super reliable Fibre to the Premises (FTTP) technology. The progressive roll out of this upgrade means that new postcodes become eligible for the free upgrade every month.
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Upgraded in 3 easy steps

Getting upgraded to FTTP won’t take as long as you think. Yes, it requires a technician visit, but with nbn®‘s new fibre in a day install process for customers on FTTN connections, you’re just one quick leap away! FTTC connections do require a pre-install visit to ensure everything goes smoothly on the day of install – SIMPLE!
1
CHECK YOUR ADDRESS

The roll out of nbn® fibre across Australia is progressive, so you’ll check that you’re eligible first.

2
SIGN UP WITH YOUR NEW PLAN

When you get to our sign up page, you can choose your transitional plan, so you can connect to quality internet while you wait for your upgrade.

While you’re there, choose your new plan for when you are connected to fibre.

3
GET CONNECTED AND ENJOY!

You will receive an email from us confirming you nbn® technician appointment visit date.

For FTTN homes, you will only require one appointment, but for FTTC homes you will require a pre-install visit.

Someone over 18 years of age must be present for the visits.

Key terms

Availability subject to nbn® FTTP upgrade. The listed prices above are the monthly price you will pay including any and all discounts, offers & promotions. It does not include any additional fees outlined in the billing section of your plans Critical Information Summary for non-payment of your monthly invoice or for service extras. If you change your plan the offer will change depending on the current offers for your new plan and eligibility requirements. Click here for the full T&Cs
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn® co limited and used under licence.
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FAQ’s

What is involved in upgrading to fibre? (FTTC connected homes)

Once an order is placed there are 3 key moments in getting connected:

1. Pre-installation visit – During this visit an nbn® approved technician will assess the outside of your property and prepare for the installation appointment. If additional pre-installation work is required nbn® will arrange this either before or during your installation visit.

2. Installation visit – An nbn® approved technician will need access to both the inside and outside of your property to complete the installation. Someone over the age of 18 will need to be home for this appointment, in most cases the appointment will take 3-4 hours.

3. Activation – Once the installation is completed nbn® will complete the order and activate the connection. Once this is done, you’ll need to connect to the new nbn® hardware that has been installed to get online via fibre and then cancel your old connection.

More information is available on the nbn® website.

What is involved in upgrading to fibre? (FTTN connected homes)

nbn® have recently introduced the Fibre in a Day installation process where FTTN connected homes can be upgraded to FTTP without a pre-installation visit – all you need is one appointment!

Installation visit – An nbn® approved technician will need access to both the inside and outside of your property to complete the installation. Someone over the age of 18 will need to be home for this appointment, in most cases the appointment will take 3-4 hours.

Activation – Once the installation is completed nbn® will complete the order and activate the connection. Once this is done, you’ll need to connect to the new nbn® hardware that has been installed to get online via fibre and then cancel your old connection.

More information is available on the nbn® website.

Can I upgrade to fibre if I am renting?

Yes you can, but you need to make sure that you have the landlord or property manager’s verbal or written permission before the installation appointment. The technician may need to do work that will need approval – such as drilling into the property walls.

What is actually being installed?

The nbn® approved technicians will install the following equipment at your property:

1. nbn utility box (also known as a PCD)- this is located on an external wall of your property

2. nbn connection box (also known as an NTD) – this will normally be installed on an internal wall at your property. The location can be discussed with the technician during the installation appointment.

Is there a minimum term?

There is no minimum term on this offer. To check eligible plans and to see our full terms & conditions, click here.

Are all addresses eligible to upgrade?

Fibre upgrades are only available for Fibre to the Node (FTTN) and Fibre to the Curb (FTTC) addresses identified by nbn®. nbn® are releasing more addresses over time to the fibre upgrade footprint. If your address is not yet eligible you will need to wait until nbn® adds it to the footprint; we are not able to speed up this process for you.

Can I keep both my old and new service active?

Once the order for the upgrade is placed you will not be able to place any orders for your old technology type. Once the upgrade is completed we will swap you over to the new connection within 7 days and then cancel off your old service.

Further questions?

Check out nbn®‘s FAQ on the fibre upgrade here.

Alternatively, you can contact our support team for further questions.

Why choose Leaptel?

Leaptel will get you online ASAP and keep you connected without glitches or delays.

NO LOCK IN CONTRACTS

100% AUSSIE SERVICE

HIGH SPEED NETWORK

UNLIMITED DATA

QUICK & EASY SETUP

RELIABLE CONNECTION